Refund,Return & Cancellation Policy

• In the case of repairs undertaken by ClassTech Pty Ltd, repair times given are merely estimates and are not binding on ClassTech Pty Ltd; time is not of the essence of this agreement unless expressly agreed upon in writing by ClassTech Pty Ltd. ClassTech Pty Ltd shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
• No returns will be accepted without a ticket number. The website makes provision for logging a call/opening a ticket under the “Log a Call” Tab.This is an online system and requires a user email address.Once the call is logged a ticket number is issued to the user via email .The call ticket must be printed and attached to the returned goods package .If unable to print ,the user must write all information pertaining to the return ,including the ticket number ,clearly on the package . Please complete the call log ticket online on our website

Log a Call

• This ticket number must be used as a reference for all matters relating. Please use one call log number per item.
• All defective merchandise returned to ClassTech Pty Ltd must be returned with all cables, power supplies, documentation etc.
• ClassTech Pty Ltd is not responsible for the cost of returning any products to ClassTech Pty Ltd offices.
• For your protection, please insure the package and ship via a traceable method. ClassTech Pty Ltd is not responsible for lost or damaged packages.
• If any of the above conditions are not met, ClassTech Pty Ltd reserves the right to refuse the return.

WARRANTY RETURNS

All of the products supplied by ClassTech Pty Ltd are on a resell basis from importers and distributors in South Africa. All warranties are supplied by the local brand Distributors of the product through the supplier. The local Brand Distributor/Supplier has the ultimate decision on any warranties. The standard warranty is one year. All media and consumables do not carry warranties and cannot be returned unless a known problem has been reported to our supplier with similar items in their batches and they are prepared to replace them. ClassTech Pty Ltd will facilitate this process for the customer. 

If your product is defective, and the defect is within the specifications of the manufacturers and suppliers’ warranty, please log a call ticket on our website as per above instruction . We will arrange for your item to be booked in with our supplier's Technical department. Testing could take up to 7 days. We will consult with the supplier/s on your behalf with respect to the fault, and deliver what the supplier provides us with back to you. In most cases, suppliers replace defective items immediately - if no stocks are available, we may credit you or suggest a replacement, depending on what the supplier is able to provide. Should the supplier detect no fault (in the cases of intermittent or problems that can't be reproduced on testing), or there is physical damage which may void the warranty, no replacements can be made and we will charge you delivery fee to return the item to you. 

All warranty repair items are to be couriered or dropped off at customers own cost to our physical address :

ClassTech Pty Ltd
10 James Niven Rd
Scottsville
PMBurg
3201
info@classtech.co.za

Products will be couriered back to customer at customers own cost

If you have purchased a product that is incompatible with your existing system or is functional, but does not meet your requirements, then we will accept the product back for a credit if it is returned in re-sellable condition in the original packaging within 7 business days of purchase date. The Customer need to arrange their own courier to return the item/s to us. A 6% levy will be charged to cover Payment Gateway (Payfast) transactional charges on the initial payment. We will not accept returns after 7 business days from the date of purchase or if the packaging has been opened or damaged. The items need to be in a re-sellable state.

If a customer purchased an item that is unavailable, then a credit will be given to choose a suitable replacement, Refund will be offered only when no suitable option is available both in specs or relevant price. Refunds may incur up to 6% handling fee. This is a charge on the value of the item to cover Payment Gateway charges on the initial payment but we will always attempt to source a replacement model or option first before refunding.